Shortlisted entries in the Roger Thorley Great Patient Experience Award are:
Tina Kovacs, Housekeeper, Lincoln
Tina was nominated by a patient after her baby was born unexpectedly and was brought to the neonatal unit. Tina kindly showed the family around the facilities the unit has to offer for parents, taking plenty of time to explain clearly what and where things were. Over the weeks that the family were on the unit, Tina ensured that they were always fed and watered, even bringing food to the parent’s room – always ensuring that the focus was on the wellbeing of mother and baby.
Tina was always a friendly face each day and was a constant. She was described as incredibly empathetic, friendly and a welcome distraction with her conversations – a credit to the neonatal unit and the Trust.
Clare Green and Hannah Proctor, Midwives, Gainsborough
Clare and Hannah were nominated by a patient who they helped during the delivery of their son, who sadly died at nearly 31 weeks. Clare and Hannah made sure the focus was on mum and getting her through the delivery. They both showed huge amounts of compassion and love to the patient and her partner – even staying after night shifts were over to make sure things were as well as they could be.
They were willing to move appointments around to be able to go to the chapel of rest and through such a difficult time for the family they gave great strength and support.
Patient Experience Team
The Patient Experience Team were nominated for their tremendous efforts to keep families connected with loved ones who were in hospital during the COVID-19 pandemic. A family member nominated them when their grandmother was in hospital for over 10 days. She was not very tech savvy and the team’s ‘Letters to Loved Ones’ became a vital lifeline between her and her family.
The team printed the letter in large font and laid it down on her bed with such care as if presented to her as a precious item. They also charged up her mobile phone so that the family were able to make phone calls and kept in touch with the family at all times, even bringing about tears of joy via their emails.
Dr Sunil Panjwani, Consultant, Pilgrim
Dr Panjwani was nominated by a patient after they were on the intensive care unit for 80 days. He is described as always being positive, finding ways to lift their mood when they were feeling low, including playing their favourite music. There were moments where they felt like they weren’t going to make it, but Dr Panjwani made them feel strong and keep fighting – they believe that it is only because of him that they were still here to write their nomination.