Accessibility

This accessibility statement applies to all of www.ulh.nhs.uk.

Accessibility statement for United Lincolnshire Hospitals NHS Trust

This accessibility statement applies to all of ulh.nhs.uk.

This website is run by United Lincolnshire Hospitals NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • There are some images of text that contain important information and are not explained elsewhere on the content page
  • In places, sensory characteristics are used.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in seven days.

If you cannot view the maps on our website, call or email us www.ulh.nhs.uk/contact for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications Department on 01522 573986 or communications@ulh.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Some of our wards, departments and offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here: https://www.ulh.nhs.uk/contact/

Technical information about this website’s accessibility

United Lincolnshire Hospitals NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Audio description and captions– Written content within the YouTube video is inaccessible, no transcript or audio description is present. This fails WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Prerecorded) and 1.2.5 (Audio Description (Prerecorded).
  • Images of text that contain important information– There exist some images of text that contain important information and are not explained elsewhere on the content page. This fails WCAG 1.4.5 Images of Text
  • Sensory characteristics- Sensory characteristics are used in some areas. This fails WCAG 1.3.3 Sensory Characteristics

Following the accessibility audit, a comprehensive plan exists for how and when we plan to improve accessibility on this service, with the aim of making the improvements listed by September 2021.

Disproportionate burden

PDFs

We’ve assessed the cost of making our previously-published essential PDFs accessible, and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services or our discharging our legal duties. For example, we have PDFs with information on how users can access our services, and publish our Trust Board papers and Annual Reports in PDF format. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

We’ve assessed the cost of making our previously-published essential PDFs accessible, and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services or our discharging our legal duties. For example, we have PDFs with information on how users can access our services, and publish our Trust Board papers and Annual Reports in PDF format. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

We’ve assessed the cost of making our previously-published essential PDFs accessible, and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Videos

We plan to add captions to all video content on our website, hosted on our YouTube channel.

What we’re doing to improve our accessibility

Following the accessibility audit, a comprehensive plan is in development for how and when we plan to improve accessibility on this service, with the aim of making the improvements listed by September 2021.

Preparation of this accessibility statement

This statement was prepared on 9th April 2021. It was last reviewed on 9th April 2021.

This website was last tested on 15th March 2021. The test was carried out by our trusted agency and staff at United Lincolnshire Hospitals NHS Trust.

As our website contains thousands of pages, we selected a sample of pages to test based on average use, volume of traffic, and content type. We tested the following pages as they contain our main features used across the site:

  • https://www.ulh.nhs.uk/
  • https://www.ulh.nhs.uk/hospitals/
  • https://www.ulh.nhs.uk/hospitals/pilgrim-hospital-boston/
  • https://www.ulh.nhs.uk/consultants/
  • https://www.ulh.nhs.uk/consultants/erika/
  • https://www.ulh.nhs.uk/services/
  • https://www.ulh.nhs.uk/services/maternity-services/
  • https://www.ulh.nhs.uk/contact/
  • https://www.ulh.nhs.uk/news/
  • https://www.ulh.nhs.uk/about/trust-board/
  • https://www.ulh.nhs.uk/patients/
  • https://www.ulh.nhs.uk/patients/outpatients/
  • https://www.ulh.nhs.uk/news/first-few-weeks-of-exciting-big-chan
  • ges-at-pilgrim-hospital/
  • https://www.ulh.nhs.uk/jobs/lincolnshire/
  • https://www.ulh.nhs.uk/patients/inpatients/identifying-ward-staff/
  • https://www.ulh.nhs.uk/content/uploads/2020/08/WDES_Report_2019_

You can read the United Lincolnshire Hospitals Accessibility Audit 16032021