Information for visitors

Find out more about visiting our hospitals

Getting to our hospitals

To find out more about how to get to our hospitals, where to park and parking charges please visit the getting here page under each hospital in the hospitals page.

Please note that the Trust has introduced a ‘protected mealtimes’ policy which seeks to ensure that patients are able to take their meals without interruptions. Please see the hospital food page for more information.

 

Visiting arrangements

Our hospitals have returned to the visiting arrangements in place prior to the COVID-19 pandemic.

Visitors no longer need to book an appointment to see their loved ones and two visitors may be at a bedside at a time during the ward’s usual visiting times.

Outpatient services, emergency departments and maternity services have also returned to their pre-COVID arrangements.

Please be aware that due to space and capacity visitors may not always be able to accompany patients in our Outpatient or Emergency departments and visitors may also need to stand in these areas as seating is prioritised for patients. Please bear this in mind when accompanying patients in these areas.

Infection prevention and control measures remain in place, including the use of hand sanitiser on entering and exiting areas and wearing a hospital-provided surgical mask in all clinical areas.

We recognise that some wards and departments remain high risk and it may be necessary to introduce local precautions as advised by our Infection Prevention and Control team. This can include temporarily closing a ward to visitors.

Should additional precautions be put in place, patients and visitors will advised by ward teams about updated arrangements.

To ensure the safety of patients, visitors and staff, if visitors have any of the below symptoms, please do not not to attend. These are the recognised symptoms of COVID-19:

  • Runny nose
  • Headache
  • Sore throat
  • New onset of increased tiredness
  • Sneezing
  • Fever (a high temperature over 37.8 degrees)
  • New continuous cough
  • Recent loss or change to sense of smell and taste
  • New aches and pains
  • Diarrhoea or vomiting.

 

Alternatives to visiting:

If you are unable to visit someone staying in our hospitals in person, alternative methods of contact are available to help keep you in touch.

Our wards have iPads available that can support video calling to help our patients stay connected. You can find out more information about the scheme here.

Our Patient Experience team can help you keep in touch with loved ones through our Letter to a Loved One scheme. You can find out more information about the scheme here.

 

Contacting the ward

We know that it can be a worrying time when your loved one is in hospital and you will want to know how they are. It would help if only one member of the family contacts the ward after 1pm and they can pass on the information to the rest of the family. Contact details for individual wards at our hospitals are available on the wards page.

 

Visitors accommodation

High quality apartment share accommodation is located conveniently at each of our hospital sites and subject to availability is available to relatives of patients, people attending training courses or interviews and contractors working on our sites.  All apartments have secure access, shared lounges/dining areas, fully equipped kitchens and individual bedrooms with en-suite facilities.

If you wish to enquire about this please contact the accommodation booking clerk on (01476) 464487 or by emailing accommodation.bookingclerk@ulh.nhs.uk

 

Preventing the spread of infection

Good hand hygiene stops the spread of infections and helps to save lives. We are committed to fight infection across all our hospitals and would ask visitors to please ensure they practice good hand hygiene by taking the following steps:

  • Ensure you regularly use alcohol hand rub available to clean your hands both before and after you visit a loved one. Hand rub dispensers can be found at the entrance to each ward in our hospitals. Please notify a member of staff if these need replacing.
  • Wash your hands with soap and water after going to the toilet, to prevent the spread of infections such as norovirus which can be a problem during the winter months.
  • If you have symptoms such as diarrhoea and vomiting please do not visit the hospital until you have been clear of these symptoms for at least 72 hours.
  • If you are experiencing a high temperature, a new continuous cough or a loss or change to your sense of smell and taste. Please do not enter our hospitals.
  • Patients are asked to only bring in essential belongings, to help make it easier for our cleaners to clean.

Smoking policy

We are a smokefree Trust. Smoking is not permitted anywhere on our hospital sites, including car parks. We are smokefree so we can provide a safer environment that promotes health and reduces harm from exposure to second-hand smoke for all of our staff and patients. Providing a smokefree environment is in line with The Health Act (2006) and The National Institute for Health and Care Excellence (NICE) 2013 guidelines which state that all hospital sites should be 100% smokefree.

Those who insist on leaving the ward areas to smoke will not be obstructed, but will be advised of the smokefree policy and asked not to smoke within the hospital grounds. E-cigarettes and vaping will still be permitted within outdoor areas of the Trust as long as it is not done in close proximity to others.

Further information can be found on the smokefree website pages.

 

Violence and aggression policy

The safety of our patients, visitors and staff is our number one priority. As a Trust we take all reasonable steps to ensure the health and safety of staff who may be exposed to the risk of aggression, violence or abuse in the workplace. All staff have a right to work without fear of violence and abuse. We work closely with the police to deal with assaults, both physical and verbal. Anyone who assaults an employee during the course of their work will be liable to prosecution.