Information for visitors

You may need some information on where to go, how to park or the best time to visit your loved one.

Getting to our hospitals

To find out more about how to get to our hospitals, where to park and parking charges please visit the getting here page under each hospital in the hospitals page.

Visiting times

Details of the visiting times and contact details for individual wards at our hospitals are available on the wards and visiting times page.

Please note that the Trust has introduced a ‘protected mealtimes’ policy which seeks to ensure that patients are able to take their meals without interruptions. Please see the Hospital food page for more information.

Contacting the ward

We know that it can be a worrying time when your loved one is in hospital and you will want to know how they are. It would help if only one member of the family contacts the ward after 9.30am and they can pass on the information to the rest of the family. You can phone the wards directly on the numbers listed with the visiting times.

Visitors accommodation

High quality apartment share accommodation is located conveniently at each of our hospital sites and subject to availability is available to relatives of patients, people attending training courses or interviews and contractors working on our sites.  All apartments have secure access, shared lounges/dining areas, fully equipped kitchens and individual bedrooms with en-suite facilities.

If you wish to enquire about this please contact the accommodation booking clerk on (01476) 464487 or by emailing accommodation.bookingclerk@ulh.nhs.uk

Preventing the spread of infection

Good hand hygiene stops the spread of infections and helps to save lives. We are committed to fight infection across all our hospitals and would ask visitors to please ensure they practice good hand hygiene by taking the following steps:

  • Ensure you regularly use alcohol hand rub available to clean your hands both before and after you visit a loved one. Hand rub dispensers can be found at the entrance to each ward in our hospitals. Please notify a member of staff if these need replacing.
  • Wash your hands with soap and water after going to the toilet, to prevent the spread of infections such as norovirus which can be a problem during the winter months.
  • If you have symptoms such as diarrhoea and vomiting please do not visit the hospital until you have been clear of these symptoms for at least 72 hours.
  • Patients are asked to only bring in essential belongings, to help make it easier for our cleaners to clean.
  • Only two visitors are permitted per bed space.

Smoking policy

Smokers visiting the hospital sites are asked to use the designated smoking areas to ensure a smoke-free environment for other patients, visitors and staff. All of the areas are clearly signed and easily accessible. Anyone smoking outside of the designated areas is likely to be asked to move to a designated area.

Violence and aggression policy

The safety of our patients, visitors and staff is our number one priority. As a Trust we take all reasonable steps to ensure the health and safety of staff who may be exposed to the risk of aggression, violence or abuse in the workplace. All staff have a right to work without fear of violence and abuse. We work closely with the police to deal with assaults, both physical and verbal. Anyone who assaults an employee during the course of their work will be liable to prosecution.