Information for visitors

Please note: Visiting arrangements are currently different due to the COVID-19 Pandemic.

Getting to our hospitals

To find out more about how to get to our hospitals, where to park and parking charges please visit the getting here page under each hospital in the hospitals page.

Please note that the Trust has introduced a ‘protected mealtimes’ policy which seeks to ensure that patients are able to take their meals without interruptions. Please see the hospital food page for more information.

Visiting during the COVID-19 Pandemic

From this Thursday 9 September, a risk-based approach to allowing visitors onto ward areas will be taken in all ULHT hospitals- including Lincoln County Hospital, Boston Pilgrim Hospital and Grantham and District Hospital.

All hospital inpatient areas are currently given a classification of low, medium and high risk, reflecting patient conditions and infection prevention and control measures.

For each level, different visiting arrangements will be in place from this week. This will be determined at individual patient level, depending upon their risk rating and the risk level of the areas they are residing in.

Full details of the visiting arrangements by level can be found in this graphic:

There may be local rules in place in individual areas, depending upon the environment, and patients and visitors are asked to speak to the ward directly for information.

Exceptions remain in place for maternity, paediatrics and neonatal services, as detailed below:


  • The maternity department will allow one birthing partner to attend the birth and a partner to visit women and their baby either antenatal or postnatal
  • Visiting hours on maternity wards is 1pm-7pm
  • Children are still not able to attend the hospitals to visit patients at this time
  • Partners can attend all hospital maternity appointments
  • Women and partners are encouraged to perform lateral flow tests prior to appointments.

Paediatrics and neonatal services:

  • Parents who do not show the symptoms of infection can visit their children on children’s wards and neonatal units
  • Parents with a baby in neonatal care have access 24 hours a day. This includes overnight stays where accommodation allows
  • Any exceptions will be made on a case by case basis.

Compassionate grounds:

  • Visiting end of life patients
  • Other exceptional circumstances (for e.g. dementia, learning disabilities, autism, and mental health).

Alternatives to visiting:

Our wards have iPads available that can support video calling to help our patients stay connected. You can find out more information about the scheme here.

Our Patient Experience team can help you keep in touch with loved ones through our Letter to a Loved One scheme. You can find out more information about the scheme here.

Patient property drop-off at main receptions 9am until 12pm – midday:

Relatives are able to bring in property for patients. This must be dropped off at our main hospital receptions between the hours of 9am until 12pm – midday. Property brought in must comply with the following rules:

  • The amount of clothing and personal items brought in needs to be such that it can all be safely stored in a standard bedside locker and a property form must be completed
  • The Trust cannot take responsibility for valuable items that are kept at the bedside and not handed in for safekeeping
  • Patients are encouraged to send any valuable or unnecessary items home
  • All items must be in a clear plastic bag and clearly labelled with the patient’s name and list of contents.


The below items are permitted to be brought into hospital for patients:

Visiting and Contacting the ward

We know that it can be a worrying time when your loved one is in hospital and you will want to know how they are. It would help if only one member of the family contacts the ward after 1pm and they can pass on the information to the rest of the family. Contact details for individual wards at our hospitals are available on the wards page.

Visitors accommodation

High quality apartment share accommodation is located conveniently at each of our hospital sites and subject to availability is available to relatives of patients, people attending training courses or interviews and contractors working on our sites.  All apartments have secure access, shared lounges/dining areas, fully equipped kitchens and individual bedrooms with en-suite facilities.

If you wish to enquire about this please contact the accommodation booking clerk on (01476) 464487 or by emailing

Preventing the spread of infection

Good hand hygiene stops the spread of infections and helps to save lives. We are committed to fight infection across all our hospitals and would ask visitors to please ensure they practice good hand hygiene by taking the following steps:

  • Ensure you regularly use alcohol hand rub available to clean your hands both before and after you visit a loved one. Hand rub dispensers can be found at the entrance to each ward in our hospitals. Please notify a member of staff if these need replacing.
  • Wash your hands with soap and water after going to the toilet, to prevent the spread of infections such as norovirus which can be a problem during the winter months.
  • If you have symptoms such as diarrhoea and vomiting please do not visit the hospital until you have been clear of these symptoms for at least 72 hours.
  • If you are experiencing a high temperature, a new continuous cough or a loss or change to your sense of smell and taste. Please do not enter our hospitals.
  • Patients are asked to only bring in essential belongings, to help make it easier for our cleaners to clean.

Smoking policy

We are a smokefree Trust. Smoking is not permitted anywhere on our hospital sites, including car parks. We are smokefree so we can provide a safer environment that promotes health and reduces harm from exposure to second-hand smoke for all of our staff and patients. Providing a smokefree environment is in line with The Health Act (2006) and The National Institute for Health and Care Excellence (NICE) 2013 guidelines which state that all hospital sites should be 100% smokefree.

Those who insist on leaving the ward areas to smoke will not be obstructed, but will be advised of the smokefree policy and asked not to smoke within the hospital grounds. E-cigarettes and vaping will still be permitted within outdoor areas of the Trust as long as it is not done in close proximity to others.

Further information can be found on the smokefree website pages.

Violence and aggression policy

The safety of our patients, visitors and staff is our number one priority. As a Trust we take all reasonable steps to ensure the health and safety of staff who may be exposed to the risk of aggression, violence or abuse in the workplace. All staff have a right to work without fear of violence and abuse. We work closely with the police to deal with assaults, both physical and verbal. Anyone who assaults an employee during the course of their work will be liable to prosecution.