Shortlisted entries in the Unsung Hero – Non Clinical category are:
Eileen Wood and Eithne McVittie, Housekeepers, Grantham
Eileen and Eithne were nominated for their dedication shown during their redeployment during the COVID-19 pandemic. They are described as being meticulous and taking such pride in their work. They treat the chemotherapy suite at Grantham like it is their home and they are expecting a royal visit. The staff and the patients on the unit love them and everyone is always made to feel so welcome when they arrive.
Fidelma Kenyon, Head of Planning, Capital and Costing, Lincoln
Fidelma is recognised by her colleagues and peers as somebody who is always willing to support them, even when under extreme pressure to deliver against her own priorities, both inside and outside of the department and organisation. Fidelma is described as the first person to offer help and put herself out, even if that means driving equipment around to people’s houses (miles out of the way) to make sure they are set up and sorted. She has worked tirelessly to raise the profile of the finance team and also volunteered to help in a number of areas during the pandemic.
Debbie Natrass, Medical Secretary in Haematology, Lincoln
Debbie was described in her nomination as hard-working and patient-focused where nothing is ever too much trouble. She works so hard to make the patient experience the best it can be, chasing and co-ordinating appointments, keeping everyone informed, chasing samples and results so they are ready in time for appointments, and always without a word of complaint. Patients regularly say how helpful she is and what a difference it makes that they speak to her. In exceptional circumstances, she even hand-delivers blood forms and appointment letters, and spends endless evenings and weekends prepping everything to make the team’s lives easier, and improve the experience of patients.
Amy Parkin, Children’s Community Team Admin Support, Grantham
Amy’s busy workload involves processing orders, and arranging the delivery of consumables for at least 350 service users. During the past 12 months Amy has dealt with illness, an office move, being separated from her team, and home schooling. Amy’s biggest challenge to date has been dealing with delays in supplies, the shipment of or the discontinuation of supplies. Amy will trawl through the internet and ring all over to source an alternative without hesitation.
Amy is described as always showing compassion towards families, always having a smile on her face and is accepting of a challenge.