United Lincolnshire Hospitals NHS Trust (ULHT) has a busy week planned between Monday 23 April and Friday 27 April, sharing best practice and supporting staff to seek out and use experiences to improve services during Experience of Care Week.
Chief Executive Jan Sobieraj said: “We are delighted to take part in this years’ Experience of Care week. Some really interesting conversations were had during the week-long event last year and we are hoping our staff and patients will get involved by using the hashtag #ExpofCare to share their experiences.
“Many of our patients and our staff tell us that they value the opportunity to provide feedback to the services we provide and the way in which we provide them. We use this information to enhance services and the care provided and we hope our participation in Experience of Care Week highlights the work we do to make patients’ and staff experiences as positive as possible.”
The week will include a series of online activities and events to help promote experiences of care and experiences of working within ULHT by aligning to planned staff engagement events, facilitating staff to access Twitter chats and inline Webinar presentations. It will also be an opportunity to showcase the work the Trust is doing with Care Opinion and also launch the new FAB Experience Champions.
Kath Evans, NHS England Experience of Care Lead, said: “The focus of the week is about celebrating local work as well as sharing it nationally and internationally too. The week started some really interesting conversations last year, reaching more than 67 million people through more than 10,000 tweets and other social media activity. Social media is key to bringing the week alive and we encourage staff, patients and families and carers to join in using the hashtag #ExpofCare.”