Privacy and dignity

We are committed to ensuring that all patients and their families/carers are treated with dignity and respect throughout their care journey.

In recent years the importance of the dignity in care agenda has rightly increased within the health and social care context. United Lincolnshire Hospitals NHS Trust is committed to ensuring that all patients and their families/carers are treated with dignity and respect throughout their care journey. Equally, employees of the Trust have the right to be treated with dignity and respect.

Dignity in care is everyone’s business. Whether engaged in direct patient care or working in one of the many supportive roles within the organisation, each employee must understand the impact of their words and actions upon the qualitative patient experience.

As an organisation we are proud of the sterling work currently undertaken in the area of dignity in care. These pages are intended to provide employees, patients and visitors with direct access to the many and varied facets of dignity in care in our hospitals. It is also designed to provide information and links to some of the national dignity in care resources available.

If you have any questions about this website or any aspect of dignity in care, please feel free to email the Dignity in Care Committee at dignityincare@ulh.nhs.uk.

Dignity in Care Policy

The aim of the policy is to achieve high standards of patient dignity and to place the patient experience high on everyone’s agenda. The policy provides a framework and standards for improving the experience of patients in all areas of the Trust. The policy articulates clearly that every employee will uphold values and behaviours to the highest standard in relation to dignity in care. These include:

  • To put the patient and the public at the centre of our work
  • We will treat patients, colleagues and visitors with respect, dignity and empathy

The policy also has sections relating to:

  • Service provision and building design
  • Education and training
  • Same gender accommodation
  • Care provision
  • Advocacy and advice

Same sex accommodation

Lincolnshire’s hospitals now provide same sex accommodation to their patients wherever possible. This means that men and women do not have to share sleeping areas such as ward bays, bathrooms or toilets with members of the opposite sex. The Trust was awarded almost £1 million to make further improvements to privacy and dignity for patients.

This grant was used for a range of projects, including building and renovation works in hospital buildings, staff training and information for patients. The majority of the money was used to provide additional bathroom facilities on wards at Lincoln County Hospital, Pilgrim Hospital, Boston and Grantham and District Hospital, to ensure that every ward has the correct number of toilets and showers so that there are enough available for both sexes to have separate facilities. We now work to ensure that every patient is cared for in same sex accommodation whenever possible.