Our commitment to you

We believe that our patients, relatives and carers should expect to receive services of the highest quality.

We are committed to meeting NHS constitutional standards, which sets out clear expectations about the behaviours of both staff and patients.

It sets out your rights. When you are in hospital this is what you can expect:

  • To have a clear explanation of your condition and the treatment options available to you. If you have difficulties speaking or understanding English please ask for an interpreter before your appointment. BSL Interpreters are also available when booked in advance.
  • To be asked for your written permission (called ‘consent’) for any operation or certain procedures after being given all relevant information.
  • To have arrangements made for you to see your patient records if you want.
  • To be sure that the information in your records will be confidential and only seen by those delivering your care.
  • To be treated with respect and dignity at all times in an environment that is clean.
  • To get told about different aspects of your treatment and what procedures are being carried out.
  • To keep relatives or carers informed of your progress if you want us to.
  • To provide convenient, easy access to services within agreed waiting times.
  • To make a smooth transition if you are referred between services, and to include you in relevant discussions

If our services do not meet these expectations we will welcome your comments. See contact us pages on how to do this.

In return, we ask you to:

  • Give us the information we need about your condition, symptoms or medication so we can provide appropriate care
  • Attend all appointments as arranged, or let us know in advance if you can’t.
  • Treat our staff with the same respect you expect from them.
  • Let us know about any special needs you may have (for example), an interpreter.
  • Help, as far as possible, in feeding yourself, keeping mobile and with your personal hygiene.
  • Arrange for your own transport home, if possible.
  • Arrange with your family and friends to take care of your personal laundry, if possible.
  • Be considerate to other patients.
  • Give us feedback, both positive and negative – about the treatment and care you have received, including any adverse reactions you may have had.