Accessible information standard – meeting your communication needs

United Lincolnshire Hospitals NHS Trust has welcomed the launch of the Accessible Information Standard, which will enable us to ensure we meet the communication needs of all of our patients.

United Lincolnshire Hospitals NHS Trust has adopted and implemented the NHS Accessible Information Standard.  This enables us to ensure we meet the communication needs of all our patients and carers.

Accessible Information Standard video

The Trust takes a range of steps to identify your communication needs, record them, flag them, meet your need and also share it where that would help you (e.g. in a referral etc.).

A 24/7 British Sign Language (BSL) interpretation service is available, and other forms of sign language are available too on request.

We can provide patient information and letters in a wide range of alternative formats, including Braille, Easy-Read, Large Print, Spoken Word and any other format you as a patient or carer need, because of a disability or long-term condition.

Although outside of the Accessible Information Standard, it may be useful to note here that a 24/7 interpretation service is available to all patients who need an interpreter in a language other than English.

If you need help with getting information in the right format for you, or need an interpreter, please just ask those who are caring for you in our hospitals, or email pals@ulh.nhs.uk and ask to add your accessible information needs to your records.

Further contact details for PALS, including telephone, text, in person, online form and postal address can be found on the PALS section of the website.