Accessible information standard

United Lincolnshire Hospitals NHS Trust has welcomed the launch of the Accessible Information Standard, which will enable us to ensure we meet the communication needs of all of our patients.

Accessible Information Standard update

United Lincolnshire Hospitals NHS Trust has welcomed the launch of the Accessible Information Standard, which will enable us to ensure we meet the communication needs of all of our patients.

To ensure that we achieve the aims of the standard for the benefit of our patients, we have set up a project group and are working closely in partnership with South Lincolnshire Blind Society, Lincoln and Lindsey Blind Society and Action on Hearing Loss, which work in partnership to deliver the Lincolnshire Sensory Services.

Together, this group is focusing on three pieces of work around audiology, learning disabilities and ophthalmology to identify and make improvements for these patients.

Already, the group has made some great strides towards improving communication with these groups:

  • Plans to develop an eye clinic liaison officer (ECLO) service to support ophthalmology patients in hospital
  • Engagement with service user groups across Lincolnshire
  • Development of a countywide communication assessment needs form to be used in healthcare settings
  • Begun a thorough review of translation and interpretation services.

If patients and service users have specific issues relating to their communication needs whilst in the hospitals, we request these are raised with the PALS teams, who are represented in each hospital site, or can be contacted on (01476) 464862, or via email pals@ulh.nhs.uk