Before your appointment
You will receive your outpatient appointment via letter or in some cases a text message. If you receive a letter please follow the detail enclosed. If you get a text message this will give you access to our online portal where you are able to view your letters and outpatient information. Digital letters and information can be accessed through our patient portal.
When you receive your appointment please check the date and time and let us know as soon as possible if this date is not suitable.
The information you receive will detail the type of appointment: in-person, telephone consultation or video consultation. Please be sure that you are prepared for the type of appointment you are having and follow any preparation advice that has been shared. Your information will tell you which consultant or specialist clinic your appointment is with. Your appointment may be with the consultant in charge of that clinic or a member of their team, which includes specialist nurses and trainee doctors.
All patients need to attend their outpatient appointments, no matter what format they take. Failure to attend an appointment and to not properly inform the hospital, may result in a Did Not Attend (DNA) notification being added to your information.
If you are unable to attend you need to contact the hospital using the phone number on your appointment information or if you have access by using the online patient portal. By getting in touch with the hospital as soon as possible we can offer you a new appointment and can offer your existing appointment to another patient. This helps us to ensure everyone can be treated fairly.