Our Outpatient Experience Group (OPEG) is made up of interested people who help to make positive change to our Outpatient services.
Our OPEG members
Patient Representative at United Lincolnshire Hospitals NHS Trust – Elaine Freeman a short Biography:
I trained as a nurse in the early 70’s at Addenbrookes’ Hospital in Cambridge. Once trained I mainly specialised in cancer services particularly in top London Hospitals. I retired from the Norfolk and Norwich University Hospital NHS Trust where I held many roles one of which was a Modern Matron, and I retired as a Divisional Operational Manager for Orthopaedics with a lifetime achievement award.
Once retired I lived on the Lincolnshire coast where I became a Town Councillor for Skegness Town Council. I then moved to Burton Waters and joined the Patient Experience Panel at ULHT where I became interested in joining the Outpatient Experience Group representing parts of my community with issues that arise from their outpatient appointments.
OPEG members particularly hospital staff are very welcoming to Patient Representatives, they listen to issues raised, and act accordingly to resolve any issues as expediently as possible.