Q: What if my child requires batteries or tubing for their hearing aid(s)?
A: Please email the department ([email protected]) or call us and we will post them to you. Please tell us what type of battery your child requires (Brown, Orange or Blue).
Q: What if my child loses or damages their earmould(s)?
A: Please email or call the department, we may in some cases be able to order a replacement as some of our moulds have been electronically stored. If not, see below:
Q: What if my child needs a new ear mould impression taking?
A: Please email or call the department and we will arrange for an appointment for a reimpression to be taken.
Q: My child has lost their hearing aid(s)
A: Please email or call the department and someone will discuss with you the best way of obtaining a replacement aid/s.
Q: My child’s hearing aid(s) are faulty or not working, what do we do?
A: If your child’s hearing aid(s) are not working properly, try replacing the battery first. If this does not rectify the problem, check to see if the tubing is blocked (wax/debris) and if it can be removed safely.
If this still does not work, please contact us by email or phone.
Q: How do I clean my child’s hearing aid(s)?
A: You can use unscented/antibacterial wipes to clean your child’s ear mould(s). You can also wash the ear mould in warm soapy water and leave to dry overnight. Please ensure there is no water left in the tubing as this may prevent the sound getting through. A gentle shake and dislodge the water from the tubing easily. The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing. If you are not sure how to do this, please ask the audiologist at your next appointment to show you.
Q: You’ve noticed a change in your child’s hearing, what do you do?
A: Please email or call the department, we would be happy to discuss the options available with you and discuss the best course of action.
Q: Can my child’s hearing aid(s) get wet?
A: Hearing aids may survive the occasional splash of water, but they should never be fully immersed in water such as in the bath/shower or a swimming pool. If the aid should get wet:
- Quickly remove the hearing aid from the water and dry with a soft cloth.
- Remove the battery and check for any water that may have got in the battery compartment.
- Place the hearing aid(s) in a warm dry place like an airing cupboard. (Do not place directly on a heat source.)
- If the hearing aid stops working, contact the department.
Q: Can my child wear their hearing aid(s) to do sports?
A: Yes, your child can wear their hearing aids to do sports activities. You’ll need to think about the type of sporting activity and the safety aspects of wearing hearing aids (such as the potential for damage to the ear or hearing aid from a blow to the head), or not wearing them (such as not hearing the instructor and team mates).
Q: Why are the hearing aid(s) making a high pitched whistling sound?
A: Hearing aid whistling is a common problem and is called feedback. Feedback happens when due to wax in the ear or if the earpiece is loose or not fitting correctly.
Please contact your GP to check for excessive wax and then if the problem persists, contact the department for further advice.