Feedback on our Endoscopy service

We value your feedback on any or all aspects of our endoscopy service. Patients are at the heart of everything we do and being patient centred is one of our five core values at ULHT.

As a healthcare service we know that there will always be areas for growth and improvement. We welcome your opinions on all parts of your experience, positive or negative.

There are multiple methods for you to leave your comments:

  • Respond to the Friends and Family Test, sent by text or voicemail a few days after your discharge
  • Complete a feedback form available at all units
  • Tell your story on Care Opinion
  • Write a letter or card to the endoscopy unit
  • Fill out our patient experience survey, available annually

CareOpinion video

The Patient Advice and Liaison Service is available for all patients, carers and relatives. They are a confidential, on-the-spot advice and support service. If you find that staff cannot help you, or you are not comfortable speaking with them, you can contact PALS.

Some examples of patient feedback in the last 6 months:

“Everyone at Lincoln Endoscopy Unit was so kind and friendly – all the patients (myself included) seemed very at ease. Special mention to Student Nurse Hero, who will be an absolute asset to the NHS” – service user via Care Opinion

“So kind, thought of my dignity all the time” – anonymous via unit feedback form

“The whole experience was made comfortable and efficient by the staff members who dealt with me” – anonymous via unit feedback form

“Put me at ease with their lovely warm, caring attitude” – anonymous via unit feedback form

“Made to feel very relaxed & treated with kindness” – anonymous via unit feedback form

“I was very worried about having this test.  All the staff were incredibly helpful, friendly and reassuring.  They made me feel much more relaxed and I am enormously grateful to them” – a patient via Care Opinion