The bereavement service is available Monday-Friday 10am – 4pm.
If a patient dies whilst in our hospitals the designated next-of-kin should contact the bereavement office in the hospital where the person died on the following working day.
- Lincoln County Hospital bereavement office: 01522 573403
- Pilgrim Hospital, Boston bereavement office: 01205 445255
- Grantham and District Hospital (contact Lincoln bereavement office): 01522 573403
- Or email [email protected]
The Bereavement Services team plays a key role in supporting both families and staff following the death of a patient. Their role ensures that processes are completed correctly, while also providing compassionate care to relatives during a very difficult time. The Bereavement Services team provides a bridge between families, clinical teams, and legal processes, ensuring care, clarity, and compassion after a patient’s death.
Core responsibilities
Paperwork and processes
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Coordinate the completion of the Medical Certificate of Cause of Death (MCCD).
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Liaise with medical examiners, doctors, the coroner (if required), and the registrar’s office.
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Ensure all legal and Trust procedures following a death are followed correctly.
Family liaison
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Act as the first point of contact for relatives once a patient has died.
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Organise a viewing for family and friends to spend time with their loved one and say their farewells.
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Provide clear, compassionate information about next steps (registering the death, funeral arrangements).
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Allow space for questions and ensure concerns are passed to the clinical team if needed.
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Signpost families to relevant support services (chaplaincy, counselling, community bereavement services).
Emotional and pastoral support
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Offer a calm, supportive presence at a time of grief and shock.
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Respect and facilitate cultural, religious, and spiritual needs wherever possible.
Support for staff
For staff members who require further support. Please follow this link to view our staff intranet page.
Why this role matters
The bereavement process is often a family’s lasting memory of hospital care. Sensitive, well-managed support ensures that:
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Families feel respected, informed, and supported.
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Staff are confident in their responsibilities and know where to seek advice.
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Legal and organisational requirements are met consistently.