How to contact PALS

Contact the Patient Advice and Liaison Service (PALS) at the United Lincolnshire Hospitals NHS Trust.

Contact us by telephone

We have three front of house PALS services located at Lincoln County Hospital, Grantham and District Hospital and Pilgrim Hospital.

Lincoln County Hospital

Located near Main Reception
Telephone: (01522) 707071

Grantham and District Hospital

Located adjacent to Ward 6
Telephone: (01476) 464861

Pilgrim Hospital

Located in Main Reception
Telephone: (01205) 446243


If you would like to contact PALS by email you can email


Complete the online feedback form


Patient Experience Team
Grantham & District Hospital
101 Manthorpe Road
Lincolnshire NG31 8DG

Text message

You can text the PALS team on 07815 707746


Follow us @ULHT_PALS

Opening times

The PALS team are not always in the office, or may be already helping with another query, so there is an answerphone on the phone line. Our standard is to reply to all messages left on the answerphone within one working day, although most of the time we will reply much sooner than that, so please do leave a message. The team are not available on public holidays. If you are an inpatient, we can visit you on the ward to discuss your concerns.

  • Monday 8am – 4pm
  • Tuesday 8am – 4pm
  • Wednesday 8am – 4pm
  • Thursday 8am – 4pm
  • Friday 8am – 4pm