About patient experience

Excellent patient experience for all our patients is important, and the Trust considers patient safety and quality improvement to be the central focus of all aspects of service delivery.

Patient experience is a phrase commonly used to refer to all aspects of patient care. At United Lincolnshire Hospitals NHS Trust, we strive to improve our patients’ experience by treating patients with respect and dignity, living by our values, and keeping our patients, informed, supported and listened to.

We do our best to provide our patients with the highest quality care and are committed to listening and responding to any queries and feedback they have. Our patient feedback system using the Friends and Family Test, along with other surveys and initiatives such as focus groups, help us identify what we are doing well and any areas that may need improving.

We are committed to continually developing and improving care for patients’ families and carers. Ensuring all who have access to services have an experience that surpasses their expectations and where caring at its best is our focus.

The more we talk and listen to you the more assured we can be that we are getting the service right for you and your families and to understand where we need to make changes to improve.