Each bed has an individual Hospedia console that offers facilities to make phone calls, watch TV, use the internet and listen to the radio. The service runs 24-hours a day, offering a pay phone and options to pay for satellite TV. The system is run independently of the Trust and all enquiries should be directed to the Hospedia customer care team on 0845 414 1234.
The service runs 24-hours a day, offering a pay phone and options to pay for satellite TV. Although the radio can be used for free, other services may require a charge. Free services on your Hospedia system include:
- 24 hour radio service
- TV for children aged 16 and under
- Meal ordering service
- Contacting the Hospedia operator
- Receiving incoming telephone calls
- Answering machine
Using the Hospedia phone
You will have your own telephone number which can be used to both make and receive calls.
All calls you make will be charged. The current rate to UK land lines is 10p a minute, though this may change. Calls to mobile phones or other networks will cost more.
You won’t be charged for receiving calls, though people ringing you will be told the cost of the call at the beginning.
How to pay for Hospedia services
Hospedia services can be paid for by telephoning the Hospedia operator from your bedside phone and paying by debit or credit card. If you pay using a credit or debit card any credit you do not use can be refunded at the end of your stay. Please contact the Hospedia operator to organise this.
In order to protect patient privacy and to ensure mobile phones are used safely, mobile communication devices are allowed in public areas and dayrooms within wards. Mobiles may also be allowed at the bedside at the sister’s/charge nurse’s discretion. The use of cameras and camera-enabled mobile phones and devices is strictly prohibited.
Mail is delivered to the wards each day and it helps if you ask friends and relatives to include your full name and ward on the address, as well as a return address. Letters may be given to the ward staff for posting.
Patients, visitors and staff have free access to our Wi-Fi. To join, please select ‘NHSWIFI’ from the available networks on your mobile device.
Keep an eye on your electronic devices while in hospital
Top tips for fire hazard reduction:
• Personal electrical devices should not be charged where water or other liquid spills are likely
• Chargers should be unplugged when the battery is fully charged
• Personal rechargeable electronic equipment should be visually inspected prior to use and found to be free from defects, cracks, damaged cables or burn marks
• Cables should not be trapped under furniture
• Devices must not be charged where patients are using oxygen
• e-Cigarettes should not be used where patients are using oxygen