Television, radio and telephones

Most beds in our hospitals have access to Hospedia consoles. From here, patients can make phone calls, watch TV, use the internet and listen to the radio.

Hospedia

Each bed has an individual Hospedia console that offers facilities to make phone calls, watch TV, use the internet and listen to the radio. The service runs 24-hours a day, offering a pay phone and options to pay for satellite TV. The system is run independently of the Trust and all enquiries should be directed to the Hospedia customer care team on 0845 414 1234.

The service runs 24-hours a day, offering a pay phone and options to pay for satellite TV. Although the radio can be used for free, other services may require a charge. Free services on your Hospedia system include:

  • 24 hour radio service
  • TV for children aged 16 and under
  • Meal ordering service
  • Contacting the Hospedia operator
  • Receiving incoming telephone calls
  • Answering machine

Using the Hospedia phone

You will have your own telephone number which can be used to both make and receive calls.

Making calls

All calls you make will be charged. The current rate to UK land lines is 10p a minute, though this may change. Calls to mobile phones or other networks will cost more.

Receiving calls

You won’t be charged for receiving calls, though people ringing you will be told the cost of the call at the beginning.

How to pay for Hospedia services

Hospedia services can be paid for by telephoning the Hospedia operator from your bedside phone and paying by debit or credit card. If you pay using a credit or debit card any credit you do not use can be refunded at the end of your stay. Please contact the Hospedia operator to organise this.

Telephones

In order to protect patient privacy and to ensure mobile phones are used safely, mobile communication devices are allowed in public areas and dayrooms within wards. Mobiles may also be allowed at the bedside at the sister’s/charge nurse’s discretion. The use of cameras and camera-enabled mobile phones and devices is strictly prohibited.

Post

Mail is delivered to the wards each day and it helps if you ask friends and relatives to include your full name and ward on the address, as well as a return address. Letters may be given to the ward staff for posting.

Wifi

Wifi is provided by Wifi SPARK and is available on each ward, food and refreshment area at each hospital site. All enquiries should be directed to the Wifi SPARK helpdesk on 0344 848 9555. Patients and visitors can use the service using any mobile device such as a laptop or mobile phone in appropriate areas of the hospital.

The following charges apply to use the Wifi. They can be paid for by credit or debit card.
  • 3 hours at £3.20
  • 24 hours at £6.00
  • 7 days at £11.50
  • 1 month at £15.20