Outpatient appointments – current safety guidelines

Please be aware of important information for all patients who are attending an outpatient appointment in person.

COVID-19 guidance for attending outpatient hospital appointments

In order to ensure the safety of all of our patients and staff, we have the following safety measures in place in our outpatient departments.

The health and wellbeing of our patients and staff are our top priority and infection prevention and control are key to this.

COVID-19 Outpatient appointment guidelines

Please be aware of the following guidance for all outpatient appointments:

  • A hospital provided standard surgical face mask must be worn by patients at all times when in clinical areas, this includes waiting areas and treatment rooms. Hospital provided face masks are available at entrances and outpatient reception areas
  • Patients must attend appointments alone, unless they need physical support or personal representation
  • Patients must only arrive 5 minutes before their appointment
  • If a patient needs a carer to attend an appointment, the carer must also wear a hospital provided standard surgical face mask – which will be available at entrances and reception areas
  • Mask wearing and hand hygiene is to be adhered to at all times.

In exceptional circumstances where a patient is unable to wear a mask they need to speak to the department before attending an appointment so that the necessary arrangements can be made.

Whilst patients must attend their appointment alone, someone is able to bring them to their appointment, but must wait in the car or outside the hospital – not within the hospital. This is to enable us to continue to deliver appointments within a safe environment.

We appreciate your understanding and recognise these arrangements are not ideal, but are necessary so that we can continue to treat patients in a safe environment.