We’ve been running some staff charter workshops recently and we’ve been delighted with the uptake and to see so many staff embracing the charter and its values and getting involved.
Over the past few months we’ve taken a closer look at the charter and how it fits into our overall vision to provide ‘excellence in rural healthcare’.
This month we’re focussing on what ‘respect’ means to our staff and how it impacts on the organisation as a whole.
Our key core value of ‘respect’ sits perfectly within the charter and asks staff to be ‘welcoming, friendly and respectful to others’, to ‘show empathy’ and be ‘considerate when discussing sensitive and confidential issues with patients and colleagues’.
We also expect staff to ‘recognise people are different’ and ‘be non-judgemental, fair and equitable to all’. In addition, the personal responsibility framework (PRF) urges staff to ‘greet visitors in a welcoming and sincere way’ and treat patients with ‘dignity and respect when caring at their bedside and at all other times’.
Our commitment to staff is that we will ‘communicate, involve and respect others when decisions are made or changes are taking place, and not ‘set inappropriate or unachievable objectives’.
We’ll hold ‘regular team meetings, 1:1s and appraisals to ensure all team members are communicated with, supported and developed’.
ULHT Deputy Chief Executive Kevin Turner said it’s important for all staff to embrace and get fully behind the ethos of our staff charter.
“Irrespective of your role in the organisation, whether management or otherwise, people can expect to have their colleagues uphold what’s in this charter,” said Kevin.
“Also, where staff have concerns about the charter not being complied with fully, they can reasonably expect for these to be raised and for us to deal with them and for us to take a really clear approach to adopting these important values.”
You can read more on the staff charter and the full PRF for ‘respect’ by clicking here>>