Do you have a concern? Know how to raise it within ULHT

Do you have a concern? Know how to raise it within ULHT

Posted on in ULHTimes

Do you have a concern about patient care, working conditions, patient safety or bullying? Every member of staff in the Trust has the duty to raise any concerns they have so that action can be taken.

Our Freedom to Speak Up Guardian Jayne Warner can confidentially handle any concerns raised by staff, and will ensure they are appropriately handled.

This can include (but is not limited to):

  • Unsafe patient care
  • Unsafe working conditions
  • Inadequate induction or training for staff
  • Lack of, or poor, response to a reported patient safety incident
  • Suspicions of fraud
  • A bullying culture (across a team or organisation rather than individual instances of bullying).

Jayne said: “My role is to ensure that staff have the confidence to speak up, that we create a safe environment for people to speak up and to ensure that all concerns raised are investigated.

“It doesn’t matter how big or small your concern, speaking up really makes a difference and can help us to improve the care that we provide for our patients, and the experiences of our staff.

“If in doubt, please raise it. Don’t wait for proof. We would like you to raise the matter while it is still a concern. It doesn’t matter if you turn out to be mistaken as long as you are genuinely troubled.”

To get in touch, contact 573988 or email freedomtospeakguardian@ulh.nhs.uk