- What does it mean to be a member?
- Why should I get involved?
- Why become a member? What’s in it for me?
- How can members influence hospital management?
- How do I contact the membership office?
- Who works in the membership office?
- Who should I expect to speak to?
- What do I do if I have a concern or a query?
- How do I get a members ID badge?
- Useful documents
What does it mean to be a member?
Being a member can mean as much or as little commitment as you wish. For some, it will just involve being kept up to date on the latest news within the Trust, for others it can be more active involvement through focus groups, patient representative activities and member’s meetings.
ULHT is dedicated to becoming a membership-based organisation and it already has in excess of 1,000 members who are helping to provide valuable feedback and input through mechanisms including the established member’s meetings.
Why should I get involved?
Many people love the NHS and also have experience of hospital services in their area. Becoming a member is a way of becoming involved in the work of your local hospitals and helping to influence how they develop and how they deliver care. We need your input to ensure that we are meeting the needs of our communities.
Why become a member? What’s in it for me?
Becoming a member gives you the chance to really get involved in the direction that the Trust takes and the services that we provide. Members can be as involved in the Trust as they wish to be. We would like to see as many people as possible taking an active part in the life of the Trust and getting involved in helping us to shape our services.
How can members influence hospital management?
At the moment, the influence members hold is through our member’s meetings. These are member’s meetings three times a year which are now a formal part of the Trust’s governance structure. The forums are chaired by site led Non-Executive Directors of the Trust and attended by executive directors and site management leads. They provide the opportunity for public and staff members to receive updates on what is going on within the Trust and provide a formal mechanism for their views and feedback to be fed back into the organisation.
How do I contact the membership office?
You can contact the membership office by emailing members@ULH.nhs.uk or by writing to us at:
United Lincolnshire Hospitals NHS Trust
Lincoln County Hospital
T: 01522 572301
Who works in the membership office?
Anna Richards is the Associate Director of Communications and Engagement and oversees the work of the Membership Office, supported by Nicola Galley, Communications Officer. The Membership Office is situated in Robey House at Lincoln County Hospital.
Who should I expect to speak to?
Nicola Galley, Communications Officer, is the person you can speak to for routine membership and patient rep related queries. We aim to reply to all emails and answerphone messages within two working days. However, you may be able to find the answer to some your question by looking on these membership pages.
What do I do if I have a concern or a query?
Your opinion and feedback as a patient representative is extremely valuable to us and enables us to build on what is working well and improve where we could and perhaps should have done better. If you have experience of our services as a patient and wish to raise a concern or make a complaint you can do so via the Trust’s online complaints form or contact our PALS service who would be pleased to help you.
How do I get a members ID badge?
Members who have been through our training programme and received their DBS checking certificate may apply for a members ID badge. This will mean that you can be easily identified as one of our members when carrying out patient representative activities.
To enable you to obtain an ID badge, you will need to fill in an application form (available on from the membership office). Once this has been completed we will return the form to you with instructions on how and when to attend either Lincoln, Pilgrim, or Grantham Hospital, to have your photograph taken and your ID badge created.