Patient and public involvement

Independent Complaints Advocacy Service (ICAS)

If you need help or assistance in making your complaint, this independent organisation can offer you confidential support free of charge:

Carers Federation ICAS
Unit 14
Evans Business centre
Gateway Park
Roman Way
Lincoln
LN6 9UH

Telephone: 0808 802 3000 - free phone from land lines and from mobiles

Email: lincolnicas@carersfederation.co.uk
Website: http://www.carersfederation.co.uk/icas

For more information and to help you take the right steps in making a complaint, including guidance on writing a complaint letter, please see the ICAS self-help guide at the following address: http://www.carersfederation.co.uk/icas-selfhelp